Unbiased feedback is imperative for the growth of any organization and non-profits are no exception. Receiving feedback after an event is imperative to determine the success of the event. More importantly, feedback tells you whether the respective event helped you achieved the intended goals. Below are some of the questions to ask in a post-event survey to receive useful feedback from your target segment.
1. Are you satisfied with our event?
One of the most obvious questions you should ask your attendees is if they are satisfied with the event. You can include subsections under this question to get additional details. For example, you can ask if they liked the date, resource persons, overall quality of the sessions, duration, etc.
2. In which way you can help us?
As a non-profit, you expect support from various benefactors. During your event, you would have explained what your charity does. You can use this question to know who is willing to support you and in which way they can do it. Also, it is a good way to learn if you were able to build enough credibility through your event.
3. Can you please name your favourite moment of our event?
You can have this question as an open-ended one. You can just ask your attendees to describe their favourite moment or even the experience they had during your event. You can analyze all those answers and learn what most of your attendees expect from your non-profit. The answers will be very useful when you organize future events. You can also get a good idea about the preferences of your target segment.
4. In which areas could we have done better?
Here’s another open-ended question you can use to identify your weaknesses. Of course, you should not get discouraged after reading the answers. Instead, you should consider all those answers as an opportunity to grow in the future.
5. Was our event useful?
This will be a handy question that can help you figure out the overall success of the event. Have your attendees learned something new? Was the presented information useful to the audience? Have they learned something practical? The answers you get may vary depending on the type of event.
6. Was our event able to deliver what you expected?
Your attendees will have a particular goal in mind when they attend your event. So, it is a good move to know if they have achieved the respective goal by attending your event. To expect a constructive answer, you should leave it as an open-ended question so your attendees will explain everything they feel.
7. Will you attend future events we organize?
This is a good question that gives you a general idea about how good everything went. You can add some subsegments to this question is required. For instance, you can add “if you won’t, please specify the reasons”. Based on their answers, you can refine or improve future events.
8. Would you like to recommend our non-profit to someone you know?
This is a tricky question that allows you to know if you were able to build trustworthiness and credibility through the event. If your attendees say yes, that’s a sign of a job well done. If not, it’s definitely a red flag.
In fact, the above is just a shortlist of questions you can ask on behalf of your non-profit after an event. However, we don’t recommend presenting too many questions, so consider limiting it to 8-10 questions.
Do you ask any questions after an event?
If you do, let us know what questions you ask in the comments below.